FAQ

đź›’ Cart & Ordering Process

Q: How do I add items to my cart?

  1. Navigate to the page of the item you are interested in and choose your preferences.

  2. Click the “Add to Cart” button to be directed to your "Shopping cart" page.

  3. Enter the quantity of the item you would like to order using the "Quantity:" field next to the image. After entering a quantity, you can continue shopping or choose to complete your order.

Q: How do I view, change, or remove items in my shopping cart?

  • To view: Click the “Cart” icon located at the top upper-right corner of the webpage.

  • To change quantity: Click the “Cart” icon, move your cursor to the “Quantity” field for the item, and type in the desired quantity. The quantity and associated dollar amount will automatically update on the right side of your screen.

  • To remove: Click the “Cart” icon, locate the item, and click the “Remove” link at the bottom of the quantity list. The page will automatically refresh to reflect your changes.

Q: How do I place my order?

  1. Finish adding items to your shopping cart.

  2. Choose to process through our website checkout (click the green “Checkout” button on the right) or through PayPal (click the PayPal button).

  3. On the Customer Information page, you will be prompted to enter your Email address, Name, and Address.

  4. If you have a valid discount code, enter it in the "Discount" field on the right side of the screen and click "Apply" to calculate your discount.

  5. Click "Continue to Shipping Method". Make sure your delivery address is correct (if different from billing). Then click "Continue to Payment Method".

  6. Enter your payment details. You will have the option to indicate that the shipping and billing details are the same.

  7. Click "Complete Order". You will see an on-screen order summary and confirmation, followed by a second confirmation via email.

Should you encounter any difficulties during checkout, please contact our customer service by emailing service@luminouslix.com.

Q: How do I know that my order has been successfully submitted? You will receive an email confirmation containing the Order Number and details of your purchase.

đź’ł Payment & Discounts

Q: What are your payment options? We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

Q: How do I make payments using PayPal? Once you have finished adding items to your cart and are ready to complete your transaction, click the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing.

Q: How do I use a discount code?

  1. Choose the item you want to order and click the green "Checkout" button.

  2. Fill in the corresponding information on the Customer Information page.

  3. Locate the “Discount” field on the upper-rightmost part of the page.

  4. Input the discount code and click "Apply". Verify that the discount is valid and applied on the breakdown listed below.

📦 Order Issues, Returns & Cancellations

Q: What if there are items missing or incorrect products when I receive my order? Please contact us at service@luminouslix.com. Quote your transaction reference number (Order #) and provide proof (image file size should be below 1MB). We will gladly reship the correct item at no extra cost, and you may keep the wrongly sent item as a gift from us!

Q: I would like to change my items ordered or cancel my order. What should I do? Amending or canceling your order is allowed on or before 11:00 PM (PDT, -7 GMT) on the same day the order is placed. After that time, cancellations will no longer be entertained. Contact us via service@luminouslix.com to request a change or cancellation.

Q: What is your return & exchange policy? Please refer to our Return Policy relating to returns. Our customer service is open 24/7 and will reply to your inquiry as soon as possible. To return an item, contact our support channel at service@luminouslix.com for more information.

đź”’ Security & Technical

Q: Is ordering online secure and is my credit card safe? Yes. The server that hosts our store encrypts the transmission of all credit card and personal information using the Internet-standard SSL (Secure Sockets Layer) protocol. To ensure safe payment, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Q: Is my personal information kept private? Any information that you share with us is private and confidential. At no point will we share, rent, or sell your personal information without your consent, except as required by law.

Q: What are the recommended browsers for this site? Google Chrome, Safari, Firefox, Internet Explorer.